Independent Pet Retailers Saw Transaction Dip Since 2024
Local pet shops are adding services and events to boost engagement as transaction volume declines.
Updated on Oct. 6, 2026 in Pets — General
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Independent pet retailers have experienced a 15.6% decrease in transaction volume since 2024, according to a new industry report. Shops are now pivoting to in-store services and community events to regain customer interest.
Why it matters
Retailers are struggling to maintain foot traffic as transaction frequency drops, forcing them to redefine their role from mere product suppliers to comprehensive pet wellness partners. This shift aims to strengthen personal connections with pet parents who prioritize both ingredient quality and competitive pricing.
Transaction volumes have fallen 15.6% since 2024. While 90% of retailers report e-commerce accounts for 10% of their sales, 60% of shops now see higher foot traffic by integrating new in-store services.
The players
eTailPet
Based in Provo, Utah, this organization provides software and analytics solutions for the independent pet retail industry.
The details
Retailers are countering lower transaction rates by integrating AI tools to optimize inventory, marketing, and customer service. By hosting three or more community events, businesses report higher retention rates compared to those that do not. Furthermore, shops are rebranding as wellness partners to meet the demands of pet parents who rank ingredient quality alongside price as their top purchase drivers.
Timeline
2024 served as the base year for measuring the industry-wide transaction decline.
October 6, 2026, marked the official release of the report.
The Home Front
The pet retail sector is currently navigating a pivot toward service-based business models to stabilize operations amidst declining in-store transaction volumes. This transition mirrors broader retail trends where physical locations must provide experiential value to remain competitive against online convenience.
If you are looking for specific pet wellness advice or services, check with your local independent retailer to see if they have expanded their in-store offerings. Keep in mind that while price and ingredients drive most purchases, many local shops now offer personalized support that big-box competitors may lack.
The takeaway
Independent pet shops are working to rebuild loyalty by acting as community wellness hubs rather than just storefronts. Pet parents should look for retailers hosting regular events, as these shops are statistically more likely to maintain higher standards for product quality and customer service.
Further reading
For more on evolving shopping habits for your animal companions, explore our Pets — General section.
More information
You can access the Full pet retail industry report for a detailed breakdown of current market shifts.
Live Poll
Do you prefer shopping at local independent stores over large online retailers?
