HAPO Mortgage Members Gain Dovenmuehle Loan Servicing

Members with HAPO mortgages can manage statements, tax documents and payments through the Your Mortgage Online portal.

Updated on Nov. 2, 2026 in Residential

Vector-style editorial illustration of a plain house silhouette with a mustard key before its door in a quiet sage field, conveying home loan servicing. — HAPO Community Credit Union members with portfolio mortgages will now be serviced by Dovenmuehle Mortgage, which will handle statements, tax documents and payments. AI Illustration. Upload story photo >

Dovenmuehle Mortgage, Inc. announced a partnership with HAPO Community Credit Union, which will have Dovenmuehle subservice HAPO's portfolio loans. HAPO, based in Richland, Washington, serves 215,000 members across 25 branches in Washington, Oregon and Idaho.

Why it matters

For HAPO members with a mortgage, the change centers on how loan servicing is handled behind the scenes rather than on loan terms reported in the source. The arrangement supports HAPO's growth as it prepares to sell servicing retained loans to the Federal Home Loan Bank and Fannie Mae beginning in 2027.

HAPO Community Credit Union holds $3 billion in assets and supports 215,000 members across 25 branches in Washington, Oregon and Idaho. Dovenmuehle Mortgage will subservice HAPO's portfolio loans, and HAPO's servicing retained loans are slated for sale to the Federal Home Loan Bank and Fannie Mae beginning in 2027.

The players

Dovenmuehle Mortgage, Inc.

The nation's leading independent mortgage subservicing company, founded in 1844 and headquartered in Lake Zurich, Illinois, which runs the Your Mortgage Online portal for borrowers.

HAPO Community Credit Union

A Richland, Washington credit union with $3 billion in assets and 215,000 members across Washington, Oregon and Idaho.

Federal Home Loan Bank

A federal wholesale banking system that will buy servicing retained loans from HAPO beginning in 2027.

Fannie Mae

A government-sponsored mortgage investor that will buy servicing retained loans from HAPO beginning in 2027.

The details

Under the agreement, Dovenmuehle Mortgage handles day-to-day loan servicing for HAPO's portfolio loans. Members can retrieve statements and year-end tax documents, view transaction history, generate payoff statements and make payments through the Your Mortgage Online portal, where they can also upload documentation for account updates and chat with servicing specialists. HAPO employees use the TellerView application to see loan-level information in real time and answer member questions on the spot.

November 2, 2026: Dovenmuehle Mortgage announced the partnership with HAPO.
2027: HAPO begins selling servicing retained loans to the Federal Home Loan Bank and Fannie Mae.

The Home Front

Community credit unions selling servicing retained loans to Fannie Mae and the Federal Home Loan Bank is a established route for mortgage funding that keeps more lenders active in the housing market. HAPO's planned 2027 sales fit that pattern, with Dovenmuehle's subservicing arrangement positioned to manage loan operations ahead of the transfer.

If you have a HAPO mortgage, you can use the Your Mortgage Online portal to pull year-end tax documents, check your transaction history and generate a payoff statement. Keep your loan statements and tax documents on file, since the source indicates servicing responsibilities are shifting ahead of the 2027 loan sales.

The takeaway

A credit union's mortgage servicing can be handled by a partner while members keep the same online tools for statements and payments. Check your Your Mortgage Online account now so you know where to find your loan documents before the 2027 sales begin.