Sandy Springs Swaps Legacy System for Salesforce
Residents who use city services will see a phased nine-month switch to a new platform beginning after New Year's.
Updated on Nov. 4, 2026 in Local Services
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Sandy Springs City Council approved a five-year, $1.93 million Salesforce contract at its Nov. 3 meeting to replace the city's back-end system for resident services. The change is part of a phased nine-month implementation that begins after New Year's for residents who use city service portals.
Why it matters
The current Lucity system, in use for more than 20 years, relies on a manual, email-based structure that creates a service delivery gap, making operational data hard to access and systems hard to connect. The new platform is meant to integrate resident- and staff-facing portals, which would change how Sandy Springs households submit and track service requests.
The Salesforce contract totals $1.93 million over five years, and the first-year license fee is $220,833. The StackNexus setup contract adds $711,750, and the council member said the cost increase is mainly first-year and implementation spending rather than an ongoing taxpayer cost.
The players
Sandy Springs City Council
The elected body of Sandy Springs that approved the Salesforce and StackNexus contracts for resident services.
Salesforce
The enterprise software company whose platform will replace the city's Lucity back-end system for resident and staff services.
StackNexus
The firm contracted at $711,750 to set up the new Salesforce-based system for the city.
The details
The Salesforce platform is designed to replace the Lucity back-end system and integrate the city's resident- and staff-facing portals. The current setup depends on a manual, email-based structure that creates a service delivery gap. The phased implementation project lasts nine months and begins after New Year's, with StackNexus handling the setup work under its separate contract.
Timeline
Nov. 3, 2026: City Council approved the Salesforce and StackNexus contracts.
After New Year's 2027: The nine-month phased implementation project begins.
The Home Front
The city's move from Lucity to Salesforce replaces a two-decade-old back-end system with a platform designed to link resident and staff portals. The cost increase of more than 800% over the current system is largely a first-year and implementation expense, according to the council member.
If you use Sandy Springs city services, expect the transition to begin after New Year's 2027 and plan for a nine-month phased rollout. Check the city's official channels for updates on how to submit and track requests during the change.
The takeaway
The move to a unified platform could make it easier for residents to submit and track service requests once the nine-month rollout is complete. Watch for city notices about the transition timeline, since the implementation starts after New Year's.
Further reading
For more on how local government services are organized in your area, browse Local Services coverage.
Source note: This article includes information reported by Rough Draft Atlanta.
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