Phoenix Launches PHXLink Microtransit Pilot

Residents in North, South, and West Phoenix can now book $2 on-demand minivan rides through the new city-run program.

Updated on Oct. 26, 2026 in Car Types

Isometric editorial illustration featuring a silver minivan on a minimalist desert road, representing the PHXLink on-demand transit service. — The city of Phoenix has launched the PHXLink microtransit pilot, offering residents in three major regions two-dollar on-demand minivan rides. AI Illustration. Upload story photo >

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Phoenix has launched PHXLink, a new microtransit pilot program designed to serve residents in the citys North, South, and West regions. The service uses a fleet of minivans to provide transit connections for a flat fee of $2 per ride.

Why it matters

The city introduced this service to close gaps in existing fixed-route transit networks and help reduce local traffic congestion. By utilizing a three-year grant, officials aim to evaluate whether this on-demand model is a viable long-term solution for area transportation.

The PHXLink pilot currently operates five vehicles in each of three designated zones for $2 per ride. Service is available daily from 6 am to 8 pm, with a goal of providing pickups within 15 to 30 minutes of a request.

The players

City of Phoenix

The municipal government agency responsible for managing local infrastructure, transit planning, and city-wide service programs.

The details

PHXLink uses dynamically generated routes based on real-time ride requests rather than static bus lines. Passengers are assigned to nearby virtual stops for pickup and drop-off, a method intended to optimize travel time within the North, South, and West regions. The fleet consists of Toyota Sienna and Chrysler minivans, with one wheelchair-accessible vehicle per zone, and riders manage their trips through a dedicated app or phone line.

The pilot program officially launched on October 26, 2026.
The grant funding currently supports the program for a three-year duration.

The Home Front

PHXLink reflects a growing municipal strategy to address transit gaps by shifting from fixed-route reliance toward flexible, on-demand microtransit. This pilot follows a national trend of cities testing low-cost, app-based shared rides as an alternative to expanding traditional bus systems.

If you live in the North, South, or West regions, you can access the service by calling the provider or downloading the official app. Be mindful that excessive no-shows or cancellations may result in account suspension, so ensure your schedule is confirmed before booking.

The takeaway

PHXLink offers a new $2 transit option for Phoenix residents in select zones that helps manage local traffic congestion. Check your specific address against the North, South, or West zone maps in the app to see if your household is currently within the active service area.