Zurich North America Launches Fleet Repair Program
Commercial fleet owners can now access a centralized network for collision repairs, rental logistics, and digital payments.
Updated on Oct. 29, 2026 in Auto Parts
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Zurich North America launched a direct repair program in June 2026 in partnership with CrashBay to manage collision repairs for commercial fleets and dealerships. The program connects policyholders to a nationwide network of shops while centralizing coordination, digital payments, and rental arrangements.
Why it matters
This partnership simplifies the repair process for businesses by consolidating fleet logistics, such as rental vehicle coordination and inspection management, into a single platform. For commercial fleet owners, this reduces the administrative burden of handling insurance-related collision repairs across multiple vehicles.
The program covers diverse fleet types including delivery vans, sales vehicles, rental units, and dealership demo models. CrashBay acts as the central coordinator for all repairs, from the initial assignment through to final inspection and digital payment processing.
The players
Zurich North America
An international insurance provider offering commercial coverage for businesses and vehicle fleets.
CrashBay
A digital platform that coordinates collision repair services, rental logistics, and insurance claims management.
The details
The program functions by routing damaged commercial vehicles to a vetted network of collision centers identified through the CrashBay platform. Once a claim is filed, the service coordinates the entire lifecycle of the repair, including supplemental requests and customer service interactions. CrashBay does not own or operate any physical repair facilities itself, serving instead as the logistical intermediary between the insurer, the fleet owner, and the chosen repair shop.
Timeline
The direct repair program officially launched in June 2026.
The Home Front
This program represents a shift toward centralized digital management for commercial vehicle insurance claims. It streamlines administrative workflows that historically required multiple points of contact between insurance carriers, shop managers, and fleet owners.
Fleet managers and dealership owners should verify if their current insurance policy includes access to the CrashBay-coordinated network. Keep records of your vehicle documentation and current insurance credentials accessible to ensure a seamless process when scheduling future collision repairs.
The takeaway
Centralized repair programs reduce the time businesses spend coordinating individual insurance claims for large fleets. Fleet owners should contact their insurance agent to confirm if their specific policy provides coverage and access to this centralized repair management system.
Further reading
For more information on managing vehicle maintenance and repair networks, explore our guide on Auto Parts.
Source note: This article includes information reported by Coverager - Insurance news and insights.
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Do you prefer when your auto insurance provider manages repair services directly?
