Best Buy Topped 2026 Appliance Retailer Rankings
The retailer achieved the highest customer satisfaction score in the latest national study of major appliance shopping.
Updated on Oct. 3, 2026 in Appliances
Live Poll
Do you trust big box stores to provide satisfying service for major appliance purchases?
Best Buy moved to the first-place spot in the 2026 U.S. Appliance Satisfaction Study, overtaking other major national retailers. This annual assessment measures customer experiences across the appliance purchasing process.
Why it matters
Retailer satisfaction scores help households identify which stores may provide a more seamless experience when purchasing major appliances. These rankings reflect current shifts in customer service and shopping satisfaction across the industry.
Best Buy earned 726 points out of a 1,000-point scale, moving up from a third-place finish in 2025. Costco followed with 718 points, while Home Depot rounded out the top three with 714 points.
The players
Best Buy
A major multinational consumer electronics retailer that provides installation and support for home appliances.
Costco
A global membership-only warehouse club that offers major appliances as part of its retail selection.
Home Depot
A national home improvement retailer specializing in building materials, tools, and kitchen and laundry appliances.
JD Power
A data and analytics firm known for producing consumer satisfaction benchmarks across automotive, retail, and service industries.
The details
Rankings were determined by analyzing customer survey responses regarding their experiences at appliance retail stores. By measuring satisfaction across the entire transaction, the study provides a comparative look at how retailers are performing in the eyes of their customers. The scores represent how effectively these national chains manage the appliance shopping experience from start to finish.
Timeline
2025: Best Buy finished in third place in the appliance satisfaction rankings.
2026: Best Buy moved to the first-place position in the annual survey.
The Home Front
These results provide a benchmark for how national retailers are currently navigating the appliance sales market. They follow a clear pattern set by the JD Power U.S. Appliance Satisfaction Study to track service and consumer-experience quality over time.
When planning your next appliance purchase, consider using these rankings as a reference for where you might encounter the most reliable customer service. Checking recent satisfaction scores can help you set expectations for delivery and support before committing to a major household investment.
The takeaway
Retailer rankings offer a high-level view of current market performance, but individual store experiences can vary significantly by location. Always check local reviews or return policies at your specific branch before finalizing a large purchase.
Further reading
For more guidance on selecting the right models for your home, visit the Appliances section.
Live Poll
Do you trust big box stores to provide satisfying service for major appliance purchases?
