ASE Connects Opened Quarterly Service Snapshot Survey
Automotive service shops can now participate to benchmark their local labor rates and technician demand.
Updated on Oct. 2, 2026 in Auto Parts
Live Poll
Would you participate in an industry survey to receive benchmarking data for your business?
ASE Connects has opened its Quarterly Service Snapshot survey for automotive service centers, allowing shops to contribute data on labor rates and revenue growth. The survey remains open for participation from October 1 to October 15, 2026.
Why it matters
The survey provides essential benchmarking data that helps service departments measure their performance against nationwide averages. By participating, shop owners gain insights into key metrics like appointment lead times and overall technician demand.
The survey collects benchmarking data on customer labor rates, revenue growth, appointment lead time, and technician demand. Participation is currently open to both members and those utilizing a free trial period.
The players
ASE Connects
An organization that provides industry data and benchmarking resources for automotive service professionals.
The details
Service center members complete the survey by logging into their account and navigating to the Industry Data Exchange. The platform ensures individual survey responses remain confidential, with all final findings reported only in aggregate to maintain data integrity. Non-members can also participate by signing up for a free trial of ASE Connects.
Timeline
The survey participation window runs from October 1 to October 15, 2026.
The free trial for ASE Connects is available through December 31, 2026.
The Home Front
This data collection effort tracks shifts in automotive maintenance costs, reflecting the broader trend of rising labor demand in the service sector. It follows established benchmarking patterns used by the Industry Data Exchange to standardize performance reporting across the country.
If you own or manage a service center, ensure your shop completes the survey by October 15 to receive the benchmarking results. If you are not a member, you can access the platform through a free trial valid until the end of 2026.
The takeaway
Participating in these industry surveys is a reliable way to gauge how your business costs and operational efficiency compare to the national standard. Ensure you submit your responses by October 15, 2026, to access the final aggregate reports.
Further reading
To understand how maintenance costs and shop operations fluctuate, visit the Auto Parts section for additional context.
Source note: This article includes information reported by BodyShop Business.
Live Poll
Would you participate in an industry survey to receive benchmarking data for your business?
